Terms of Service
1. Acceptance of these terms
These Terms of Service ("Terms") are an agreement between you and NyrMe Private Limited ("we", "us") for your use of the NYRME app and the nyrme.app website. By creating an account or using the app, you accept these Terms and our Privacy Policy. You must be at least 18 years old and able to enter into a binding contract.
2. What NYRME is (and is not)
NYRME is operated by NyrMe Private Limited. It helps property owners and people looking to rent, lease or buy property — homes and commercial spaces — find and contact each other directly, with no broker in between.
We are not a real-estate broker, agent or dealer. We do not own, inspect, endorse or manage any property, and we are not a party to any rental, lease, sale or other agreement between users. Any dealing, negotiation, visit, agreement or payment between users is solely between them and at their own risk.
We do not guarantee the accuracy, legality, quality, safety or availability of any listing, or the identity or conduct of any user.
3. Your account
You sign in with your mobile number and a one-time password. Use your real name. You are responsible for keeping your number and device secure, and for all activity under your account. Keep your information accurate and up to date.
4. Posting listings (owners)
If you post a property, you confirm that:
- You own the property or are authorised by the owner to list it. Listings by brokers or agents are not allowed.
- You have the right to share the photos and information you upload.
- The details (price, location, size, configuration and availability) are accurate, and the listing is lawful and not misleading.
Listing text must not contain phone numbers, email addresses or other contact details, emoji, or sexual or offensive words. Every listing is reviewed before it is published: photos that are explicit or mainly show a person are rejected, phone numbers in photos are blurred, and a NYRME watermark is added to each published photo.
A published listing stays live for 30 days. You can extend it, pause it, mark it closed (sold, rented or leased) or delete it at any time. We may reject, hide or remove a listing that breaks these Terms.
5. Contact unlocks and credits
People looking for a property see an owner's phone number by unlocking the listing. Each service gives you a number of free unlocks, shown in the app. After those, you can pay for a single unlock or buy a contact pack.
- Credits from a contact pack can be used in the service where you bought them, and expire 90 days after purchase. Unused credits expire with the pack.
- An unlocked number stays visible to you for 30 days, in every service. After that it is hidden again, and unlocking it again uses another free unlock or credit. Contacts unlocked in Properties or Commercial before 6 October 2026 stay visible until 5 November 2026.
- Prices are shown in the app before you pay. We may change prices; a change never affects credits you have already bought.
- What you buy is access to the phone number the owner listed — not a guarantee about the property, the owner, or that the property is still available.
6. Payments
Payments are processed by a third-party payment gateway, and by paying you also agree to its terms. Prices are in Indian Rupees and include applicable taxes unless stated otherwise at checkout.
7. No refunds and cancellations
All payments on NYRME — single contact unlocks, contact packs and identity-verification fees — are final. We do not offer refunds, and a purchase cannot be cancelled once the payment is complete. In particular:
- Unused or expired credits are not refunded, including when you delete your account.
- An unlock is not refunded if the listing turns out to be unavailable, the number cannot be reached, or you and the owner do not reach an agreement.
- If an identity check fails, the fee you paid stays available for your next attempt — you are not charged again when you retry.
Payment errors are handled separately: if money left your account but you did not receive what you paid for (for example a failed or duplicate payment), write to us with the payment reference. We will either give you what you paid for or return the charge to your original payment method, usually within 7 working days.
Nothing in this policy limits any right you have under applicable Indian consumer protection law.
8. Identity verification
Where it is offered, you can choose to verify your identity with PAN or DigiLocker. Verification shows that an identity check was completed. It is not a guarantee of a user's conduct or of a listing's accuracy.
9. Acceptable use
You agree not to:
- Post false, misleading, fraudulent, duplicate or unlawful listings, or listings you are not authorised to make.
- Post as a broker or agent, or post spam.
- Share phone numbers or other contact details anywhere in the app outside the unlock system — including in listing text, photos, tour notes or visit messages.
- Ask for money before a property has been seen, or harass, threaten or defraud other users.
- Scrape the service, collect other users' data without consent, or interfere with the service or its security.
- Use the app for any unlawful purpose.
We may remove content and suspend or terminate accounts that break these Terms.
10. Your content
You keep ownership of the content you upload. You give us a non-exclusive, worldwide, royalty-free licence to host, store, display and distribute it to run the service — in the app, on our website and in search results — including making watermarked copies of your photos and spoken narrations of your listing in several languages. You are responsible for your content and for having the right to share it.
11. Disclaimers
The app and all listings are provided "as is" and "as available", without warranties of any kind. We review listing photos and text for inappropriate content and contact details, but we do not inspect properties or verify ownership, title, price or accuracy. Always take care: check the property and the person yourself, never pay a deposit or advance before seeing the property and its documents, and meet in safe conditions.
12. Limitation of liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental or consequential loss, or for any loss arising from your dealings with other users, from any listing, or from being unable to use the app. Our total liability for any claim relating to the service is limited to the amount you paid us in the three months before the claim.
13. Indemnity
You agree to indemnify us against claims, damages and expenses arising from your content, your use of the app, or your breach of these Terms or of any law or third-party right.
14. Suspension and termination
You can stop using the app at any time and delete your account in Account → Delete account. Your published listings are hidden at once and your account is permanently deleted three days later; signing back in within those three days cancels the deletion. We may suspend or terminate access if you break these Terms or to protect users or the service. Terms that by their nature should survive (such as payments, refunds, disclaimers, liability and governing law) survive termination.
15. Changes to these terms
We may update these Terms. We will change the effective date shown here and, for significant changes, let you know in the app or by notification. Continuing to use the app after an update means you accept the revised Terms.
16. Governing law and disputes
These Terms are governed by the laws of India. Subject to applicable law, the courts at Chennai, Tamil Nadu, India have exclusive jurisdiction.
17. Contact
NyrMe Private Limited
Registered office: 2/105, 3rd Street, Nethaji Nagar, Mudichur, Chennai 600048, Tamil Nadu, India
Email: hello@nyrme.app
WhatsApp: +91 73648 77786