Privacy Policy

NYRME — operated by NyrMe Private Limited · Effective 6 October 2026

1. Who we are

NYRME is operated by NyrMe Private Limited ("NyrMe", "we", "us", "our"), a company incorporated in India with its registered office at 2/105, 3rd Street, Nethaji Nagar, Mudichur, Chennai 600048, Tamil Nadu, India. We are the data fiduciary for the personal data described here. This policy explains what we collect through the NYRME app and the nyrme.app website, why, who we share it with, and the choices and rights you have.

NYRME brings together Rent & Lease, Properties (buying and selling) and Commercial. One account, one Privacy Policy and one set of Terms cover all of them.

By using NYRME you agree to this policy. If you do not agree, please do not use the app.

2. Information we collect

Account information you give us:

• Your mobile phone number, used to sign you in with a one-time password (OTP).
• Your name, your city and your age group. Your gender only if you choose to give it.
• Places you save (such as Home or Work) and the commute places you add, with their map location and how you travel, so we can show homes by travel time.
• Requirements you save for Smart Match (for example budget, size, must-haves and commute limits) and whether you want alerts for them.
• A push-notification token for your device, so we can send you alerts.

Listings you create (if you post a property):

• Property details you enter (type, size, configuration, furnishing, amenities, price or rent, availability and the other answers asked for that type of property).
• The property's address and its precise location (latitude and longitude) that you set with the map pin.
• Photos of the property that you add.
• Your name and phone number from your account, which are shown to people who unlock your listing.

Activity in the app:

• Listings you unlock, save, or mark as interested or not interested, and your unlock history.
• Visit requests and tour sign-ups you send or receive, and the times proposed.
• Private notes you write on listings (visible only to you).
• Reports you make about listings, and users you block.
• How many times each listing you own has been viewed, saved and unlocked.
• In-app notifications generated for you (for example visit updates, price drops and new matches).

Payments:

• When you pay for contacts or for identity verification, the payment itself is processed by our payment gateway. We store the order and payment IDs, the amount and what was bought. We never receive your card number, UPI PIN, CVV or bank credentials.

Identity verification (optional, when available):

• If you choose to verify with PAN or DigiLocker, the check is done by a licensed verification partner. We keep only that you are verified, the verified name and a masked number (for example AB******4F). We never store your full PAN or Aadhaar number.

Automatically collected:

• To draw the map, the area you are looking at is sent to our map-tile provider.
• When you pick a place or paste a map link, its coordinates or the link are used to look up the address.
• Technical data needed to run the service, such as app version, device type and error logs.

3. How your photos and listings are processed

When you add photos to a listing, the app resizes them on your phone and uploads them to our storage. Before a listing is published, our servers review it automatically:

• Photos that are sexually explicit or that mainly show a person are rejected, and we tell you why.
• Phone numbers visible inside a photo are blurred.
• Every published photo gets a NYRME watermark.
• Listing text is checked for phone numbers, emoji and offensive words, which are not allowed.

Our servers also create a short spoken narration for each published listing, in the local language and in English. It is written from the listing's details; it never includes your name or phone number.

Commute times are calculated on our own routing server, using the locations of your commute places and of the listings you are looking at.

On your device we keep your sign-in token (in the device's secure storage), your app preferences, any listing draft in progress, and a copy of your saved requirements so the app opens quickly.

4. How we use your information

• To run the marketplace: show you properties near you, let owners post listings, and let people unlock an owner's phone number.
• To sign you in and keep your account secure (phone OTP).
• To review listings before they are published, as described in section 3, and to spot duplicate listings.
• To calculate commute times and show how well each listing matches a requirement you saved.
• To send you service alerts: visit updates, price changes on listings you saved, new matches for your saved requirements (at most twice a day for each requirement), listing review results and expiry reminders.
• To process payments for contacts and verification.
• To show published listings on our website so people can find them through search engines.
• To maintain, troubleshoot and improve the service, and to prevent fraud and abuse.

We do not sell your data, we do not use it for third-party advertising, and we do not use advertising or cross-app tracking SDKs. We never send you marketing calls or messages.

5. Device permissions

• Location (only while you use the app): to show properties near you, to place a listing's map pin, and — only if you have already allowed location — to check when you seem to be somewhere new and offer to search there. We never access your location in the background.
• Camera: only if you choose to photograph a property for a listing.
• Photos / media: only to let you attach existing photos to a listing.
• Notifications: to alert you about your listings, visits, saved listings and matches.

You can grant or revoke any of these at any time in your device settings. Denying a permission only turns off the related feature.

6. What other people can see

• Published listings are public. Their photos, price, type, size, amenities, locality and map location are shown in the app and on the nyrme.app website, and may appear in search engines.
• An owner's name and phone number are never shown in listings, on the map, in search or on the website. They are shown only to a person who unlocks that listing (with a free unlock or a paid one). By posting a listing, an owner agrees to this.
• Owners see visit requests and tour sign-ups for their listings, with the proposed day and time. Your phone number is not shown to them unless you share it yourself.
• Your private notes, saved places, commute places and saved requirements are visible only to you.

7. Who we share data with

We share personal data only with service providers who process it on our behalf, and only as needed to run the service:

• Convex (database and app backend) and Cloudflare R2 (photo storage) — where your account, listings and photos are stored.
• Twilio — to send your sign-in code by SMS (your phone number is shared to send the code).
• Cashfree — to process payments.
• Setu — to run PAN and DigiLocker checks, only if you choose to verify.
• Expo push service (with Google Firebase and Apple push) — to deliver notifications to your device.
• OpenFreeMap — to serve map tiles; OpenStreetMap Nominatim — to turn map locations into addresses.
• Google or Apple — only when you paste a Google Maps or Apple Maps link: our server opens that link to read the location.
• Our own servers, run by us on rented cloud and web hosting — to review photos, create narration, calculate commute times and host the website.

A current list of our service providers is available on request — email hello@nyrme.app.

We may also disclose data if required by law or a valid legal request, to enforce our Terms, to prevent fraud or harm, or as part of a merger, acquisition or sale of assets (with notice where required).

8. How long we keep data

• Your account data is kept while your account is active.
• Listings are live for 30 days and can be extended. When you delete a listing, its photos, narration, saves, interest, visits and price history are deleted with it. Records of unlocks and purchases are kept.
• When you delete your account, your published listings are hidden at once and your data is permanently deleted three days later, in every service. Signing back in within those three days cancels the deletion.
• Payment and verification records are kept as long as the law requires for accounting, tax and legal purposes.

9. Security

Data in transit is encrypted (HTTPS/TLS). Your sign-in token is stored in your device's secure storage. We restrict access to personal data and apply reasonable safeguards. No method of transmission or storage is 100% secure, but we work to protect your information.

10. Your rights and choices

Under applicable law, including India's Digital Personal Data Protection Act, 2023, you may:

• See and correct your account information in the app (for example your name).
• Delete your account and your personal data — in the app under Account → Delete account, or by writing to us.
• Ask for a summary of the personal data we hold about you and who we shared it with — we reply within 30 days.
• Withdraw your consent at any time by deleting your account or writing to us. This stops further processing but does not affect processing already done.
• Raise a grievance with our Grievance Officer (see section 16).

To use any of these rights, email hello@nyrme.app or message us on WhatsApp at +91 73648 77786. We may need to verify your identity before acting.

11. Children

NYRME is for people aged 18 and over. If you tell us at registration that you are under 18, we do not create your profile. We do not knowingly collect data from children. If you believe a child has given us data, contact us and we will delete it.

12. Cookies and tracking

Our website (nyrme.app) does not use cookies, analytics or advertising trackers, and does not load third-party scripts. The app does not use advertising or tracking SDKs.

13. Data breaches

If a personal-data breach happens, we will inform the Data Protection Board of India and affected users as required by the Digital Personal Data Protection Act, 2023, and tell you what happened and what you can do.

14. Where your data is processed

Your data is processed on cloud infrastructure run by our providers, which may store or process data outside India. Where that happens, we rely on the providers' contractual and security commitments.

15. Changes to this policy

We may update this policy from time to time. We will change the effective date shown here and, for significant changes, let you know in the app or by notification. Continuing to use the app after an update means you accept the revised policy.

16. Contact & grievance officer

NyrMe Private Limited

Registered office: 2/105, 3rd Street, Nethaji Nagar, Mudichur, Chennai 600048, Tamil Nadu, India

Grievance Officer: Naveenkumar

Email: hello@nyrme.app

WhatsApp: +91 73648 77786

We aim to acknowledge grievances within 24 hours and resolve them within the timelines required by law.

17. Attributions

Map data © OpenStreetMap contributors; map tiles by OpenFreeMap. The maps are built on open map data made available under the Open Database Licence (ODbL); this credit is shown to comply with that licence.